Horrible customer service

I want to renew my Multichoice contract for a further 24 months. Been to Multichoice to speak to someone in person because via phone, no assistance was received. I received a number to call from the individual at the Multichoice branch. Called the number to hear it is not the correct number. Received a new number to send an sms and “someone” would contact me. It has been days and no call has been received. Any alternative to multichoice monopoly? Horrible experience as a 25+ year client!