Horrible customer service

DSTV is horrible at customer service. They have done everything to hide their call centre number while they offer a very self service options that do not work. In my case I wanted to unsubscribe to their service and I did that on the app. Come end of the month, I was shocked my account was debited with even higher amount. Then I found the call centre number and all the agent could tell me was to send an email to the cancellation department.