1 reviews | Active since Sept 2011
Horrible customer service
<p>My explora has been off for 5 days. I have contacted the call centre and gave them all my details and followed all their instructions BUT MY EXPLORA is still showing an error code E48 no signal. None is telling us what is happening I cannot watch tv at all yet month end they are expecting a full payment. As a customer I am really frustrated and regretting why I upgraded. Can someone at least inform us how long will it take to get back to fix the fiber cables that they claim they were damaged.</p>
Dear Tsotetsi Phumlani
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Tsotetsi Phumlani
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Good day Tsotetsi Phumlani
Thank you for bring this matter to our attention.
Our records indicate that you have been assisted by one of our consultants that advised you on the recovery steps for your E48 error.
Should you require any additional assistance please do not hesitate to contact us.
Kind Regards
Rupert
Good day Tsotetsi Phumlani
Thank you for bring this matter to our attention.
Our records indicate that you have been assisted by one of our consultants that advised you on the recovery steps for your E48 error.
Should you require any additional assistance please do not hesitate to contact us.
Kind Regards
Rupert
Good day
I followed all the instructions I was given but nothing is coming up on the screen. I have been patient enough with you guys. Why must I suffer like this.
Good day
I followed all the instructions I was given but nothing is coming up on the screen. I have been patient enough with you guys. Why must I suffer like this.