1 reviews | Active since Oct 2016

05 Oct 2016, 08:10

Horrible customer service

<p>Dstv consultants are the worst ever. They insult customers and ridicule them. On the 2nd of October i made a call to equire about my dervish connection signal, and was really horrified when i was told "i am a fool buwa the consultant " named bongiwe a consultant from Johannesburg. Get those people off their seats if they do not have proper customer service. You are in the business of customer service and if the people you hire can't offer proper professional customer service then what's the point of even having consultants.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Oct 2016, 08:23
Official

Dear Paulydia Mannoi Masoeu

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Oct 2016, 16:40
Official

Dear Paulydia Mannoi Masoeu

Thank you for bringing this matter to our attention. We are sorry to hear of your unpleasant experience and of the level of service you experienced in this regard.

Your support and feedback is important to us.

Should you need further assistance, please do not hesitate to contact us. We are here to assist you.

Regards

Elna