HORRIBLE CUSTOMER SERVICE

I've just about had it with Multichoice. I've been with them since December 2018 and have had almost monthly problems with my bill. But December 2019 was the worst. On 24/10/2019, my Acc balance was - R389 and then on 25/11/2019 it had jumped to R1800. I'm not getting any proper explanation as to how they got to that amount in that space of time... I've made more than 5 phone calls, and even we t to the Multichoice store in Maponya Mall. Where I could also not get assistance. My services has since been disconnected and I'm at my wit's end. If this matter is not resolved urgently, and either my services reconnected within the next 7 days, I'll take back the Explora decoder and demand the money that I've paid so far. Alternatively I'll be forced to lay a complaint with the relevant Ombudsman. THIS IS TOTALLY UNACCEPTABLE!!!