Horrible Customer service

I have had the WORST service from DStv thus far. We erroneously paid and additional R4000 to DStv and app**** to get it back, the consultants have been an absolute nightmare to deal with as well as the fact that all of them tell me there isn't a team leader available. Further to that they have opted to add me as a debit order client without my consent and are failing dismally at authorizing my reimbur*****t along the fact that each consultant has their own story. As a consumer I can name a number of errors on DStv side in terms of the consumer Act and I will be escalating this matter. Never in my entire existence have we dealt with such ********** customer service.