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Chantel C

1 reviews | Active since Mar 2024

07 Mar 2024, 09:22

HORRIBLE CUSTOMER SERVICE!!

Third time DSTV has disconnected me for no reason and once again the call centre is a waste of airtime because all they can say is "sorry, please pay!" Last weekend I was disconnected for no reason. During the week I have confirmed with the call centre what was due, which I paid only to be disconnected a week later for an amount from January. I asked how could this be as 1. DSTV doesnt allowed you for watch is you havent paid 2. why was this amount included when I called the call centre? They cannot answer me. So last weekend when I was disconnected once again, The call centre was no help once again. After posting a complaint last weekend DSTV called me back and apologised and informed me she would correct the error on their side and I would be reconnected, which I was. Once again this morning, I have been disconnected and when I call the call centre i get "sorry, please pay" you owed from January still etc etc etc. Their call centre is a complete joke and a waste of time and airtime when you call them. Customer service is obviously not a top priority with DSTV!!!

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Mar 2024, 09:25
Official
Hi Chantel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
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Chantel C's update08 Mar 2024, 13:34
Reviewer Update
Dstv called me last weekend and confirmed it has been an error on their side, I do not owe a cent and t9hey would reconnect me, which they. Only to be disconnected once again on 07 March. The call center claims I owe money from Jan. Before every payment I call to get confirmation w hat is due and I pay the amount advised. First of all why is there an amount from Jan and I was not informed?? Secondly how have I been watching if I owe money in jan? If I owe money from. Jan I would have been disconnected since then. Thirdly, why was I reconnected last weekend and the lady who called me apologized and said it was corrected only to be disconnected again 4 days later???