Horrible customer service

DSTV's customer service is the pits, I was phoned on the 22nd of September to say that theres a special running on the R529 package which will be R470 for the next 3 months (meaning October, November and December). come end of October my amount came through that i need to pay and it was R582.01 which was weird because it should have been R470. i called them on the 29th of october and spoke to a consultant that said she was going to escalate the issue and get back to me within in 24-48 working hours which should have been the following Tuesday which mind you i never got a response and by now my DSTV has gone off, i called them the Tuesday and asked if there is any response just to find out that the consultant of friday never escalated the matter as she said she would, samething happened this consultant now also said that she would escalate the matter i asked her if she could have a Team leader phone me as the consultant that phoned me in september clearly **** to me about the the special and i said due to the issue not being resolved i will not be paying a reconnection fee because if the special was loaded on my account for R470 it would have been paid on the specified date. I had to phone back Tuesday evening just to ask to speak to a Team leader as no one got back to me, the Team leader was so rude and not helpful at all that i put the phone down in her ear, mind you by this time to reconnect my DSTV it was R632.10 which i had to pay because otherwise my DSTV would have been off. I called on Wednesday again still nothing, again on Thursday nothing again, the samething happened when i called the friday, its ridiculous how much effort and money we have to put in to receive such ****ty service. I just feel that because i am a DSTV for the last 6 years that the service i got is very bad. I was not compensated for any airtime or the reconnection fee in any way...they were covering for the actual consultant making as if this whole ordeal was my fault. They gave me a refund on my account of R196 which doesnt even come to me as cash its on my DSTV account. Why should we go through all this pay for DSTV and having to watch the same stuff over and over again. I am seriously not happy with DSTV this is one of the many reasons you are losing customers to Netflix and i am strongly thinking about it to.