SM
Steve M
1 reviews | Active since Mar 2023
05 Jan 2024, 14:39
Horrible customer experience with dstv SA
I have reconnected my dsvt after a long time streaming showmax. After reconnection DSTV advised me to include my showmax on the subscription. I did that after they told me that I will be getting discount. Since rejoining dstv I can't watch my showmax.I.made hundred or fall to them and they completely failed to assist me.Thier agent promised to call back and resolve my issue but nothing up until today.The service sucks.I have decided to rather cancel thier service so that I can reconnect directly with Showmax.***2 that is my subscriber's number.I regret reconnecting my dstv.I really need help from this guys
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Jan 2024, 14:46Hi Steve,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jan 2024, 14:46
Official
Hi Steve,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
SM
Steve M's updateReviewer Update
05 Jan 2024, 14:53I made several calls from my mobile phone but to no success. The service is disgusting and very poor. Every time I call, I speak to a different agent where I have to explain myself over and over again. They make me hold the line for hours only to drop my call. I'm really disappointed with DSTV ZA and want to cancel my subscription and I need my refund
SM
Steve M's update05 Jan 2024, 14:53
Reviewer Update
I made several calls from my mobile phone but to no success. The service is disgusting and very poor. Every time I call, I speak to a different agent where I have to explain myself over and over again. They make me hold the line for hours only to drop my call. I'm really disappointed with DSTV ZA and want to cancel my subscription and I need my refund