HORRIBLE CUSTOMER EXPERIENCE! NO DIRECTION WHATSOEVER!

I have had an issue with my DSTV Internet service since the the beginning of the month. I have never experienced this issue before! Our data had not been loaded on the 31st of October since we missed payment. I made payment on the 10th of November and subsequently called for the data to be loaded. I was advised to wait 24-48 hours for it to be loaded which is understandable. It has now been over 7 days of having to call Multichoice EVERY SINGLE DAY with no resolution! I am told multiple stories that the data still has to be loaded, one person says it was used, one person says the matter has been escalated the next person says I should wait a further 48 hours which is absurd! When I reconnected on the 10th of November, the lady I spoke to advised that we are using left over data from previous months and that within 48 hours everything would be resolved. IT HAS BEEN 7 FREAKING DAYS! 7 DAYS! 7 DAYS!!!!!

CUSTOMER NUMBER: ***2 ESCALATION REFERENCES: THERE ARE MULTIPLE!!! THE FIRST ONE IS ***2-I725