Horrible customer experience

On the 28th of November 2023 I called multichoice to request for the decoders to be swamped so that the primary decoder becomes secondary decoder and secondary decoder to be made primary. In the process my price lock contract was canceled without my knowledge. Cancelation fee was added to my account and services suspended. I have been calling ever since to ask for this amount to be reversed because I didn't authorize this cancelation but every time I'm told to wait for 24 hrs but nothing is being done about this..

Please reverse this fee ASAP, I'm not about to let this go. Stop *****ing from customers