Horrible customer experience

About a month ago, 26 Jan 2018 to be exact, i received a call from Multichoice after showing an interest on PriceLock. The call went well and the agent advised me that my PriceLock was approved and i will receive an SMS/call from couriers to arrange delivery. A week passed and i called Multichoice call centre( ********** 470) and was advised that an escalation will be created and someone will call me back within 24 hours. Another week passed without any call, I then called them back to check if there's any feedback...Nothing, an agent i spoke to said she will escalate the call, AGAIN and someone will call within 72 hours this time around... Another week passed, still no call, i called again....They continue escalting a call until one time i asked to speak to the team lead after getting tired of call being escalated. Team Lead promised to get someone to call me back, nothing...until someone really called me back to start a new application, we tried but she picked an application that was pending...which made sense...she couldnt explain why and she said she will call back later that day, I am still waiting. Last week Friday, I spoke to a different guy(got hold via ********** ) he promised that someone will call me back that friday or monday and he will call on tuesday to check with me if someone called...Well I am still waiting.

Infact i called and everytime i speak to the agents...they asked me to explain the same things and they promise to do the same thing. I asked for a complaints dept number...I was given this number: ********** ...unfortunately the number does not exist...very strange that multichoice don't really check their numbers.

BTW i have tried Multichoice Facebook Complaints page and there's no response.

All i want to know from Multichoice is will they ever assist me or not. Is my application approved or declined...seems to be confusing to them.