Horrible company

This is the worst company I have ever come across. They don't care about customers while we pay them a lot of money.

I paid my subscriptions, in December, using the link I got from their WhatsApp. It was an online transaction using my debit card. However, my services were not reconnected and when I inquired, I was told that the money did not reflect. My bank advised that I request a letter from Multichoice so that they could refund me, but they refused to give me a letter.

I paid double for the same services. I lodged a complaint on the 03rd of January and requested a refund. I have not been assisted up until today. Since the 15th, my services have been cut off every week.

I have sent several emails, FB messages, and called and nothing has been resolved. Poor agents are trying to assist but they have limited access and information.

This company is rich and no longer cares about South African consumers. Shame on you Multichoice for treating us like this. We really need an alternative, enough is enough!