Horrible chat service! Cannot set up debit order

I have been trying to set up my debit order on my DSTV streaming service an it fails because it does not want to accept my name. Says my name is not the same. I have been in contact with DSTV chat for two days on multiple occasions. The support agents are arrogant or ***********.

I cannot change my name on my account. Explained that and was told "you need to do it on your side". I said I can't, tried online and the app but got the same response. It is greyed out, cannot edit. Then he says 'is there anything else I can help you with?" Well you have not helped my with the first thing!

Multichoice clearly have enough money and subscribers to now need to fix billing issues for clients.