GM
Gidimani M
1 reviews | Active since Jun 2018
20 Sept 2018, 15:30
Horrible call centre
I have been calling the DStv since Monday of the 17 September 2018 till to date inquiring about the balance of Price lock package which they did not debit. My Price lock was effect from the 29 August 2018. I have not been receiving any help from them everytime i call im being told that it will be rectified in the 24 hours time. When i call today i have been told that the emails are not working. All i want is for them to tell me how much i am owing so that i can make an EFT payment and then from next month they will start to debit. This so frustrating for a claimed international company to offer such poor and pathetic service.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
21 Sept 2018, 08:43Dear Gidimani Sydney Mahafha,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Sept 2018, 08:43
Official
Dear Gidimani Sydney Mahafha,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Sept 2018, 11:36Dear Gidimani Sydney Mahafha,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Only the amount of R275.10 is due for payment currently for the Price Lock account, the normal debit order deduction will run on the 15.10.2019.
Kindly make a manual cash payment for this amount, and send us the proof of payment to *** . This will enable us to transfer the amount of R275.10 to the Price Lock account.
Our banking details are as follows:
Bank: ABSA
Branch Name: OAK AVENUE, RANDBURG
Branch Code: 632005
Bank Account Number: ***
Account Type: Current
Reference number (***0).
Payments via dstv.com will only succeed if you are registered on the site.
Alternate methods of payments are:
Debit Order
ATM transfer (MultiChoice needs to be set up as a beneficiary by your bank)
Postal Order
Cash deposit or payment at any MultiChoice branch or agency.
Money Market counter at any Shoprite/Checkers store
Pep Stores
Pick n' Pay
Should you make payment at PEP, Pick n Pay or Spar, please use reference number ***
Please always use your MultiChoice customer number as your reference number when making payments to us. This will ensure that your payments are allocated correctly.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply21 Sept 2018, 11:36
Official
Dear Gidimani Sydney Mahafha,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Only the amount of R275.10 is due for payment currently for the Price Lock account, the normal debit order deduction will run on the 15.10.2019.
Kindly make a manual cash payment for this amount, and send us the proof of payment to *** . This will enable us to transfer the amount of R275.10 to the Price Lock account.
Our banking details are as follows:
Bank: ABSA
Branch Name: OAK AVENUE, RANDBURG
Branch Code: 632005
Bank Account Number: ***
Account Type: Current
Reference number (***0).
Payments via dstv.com will only succeed if you are registered on the site.
Alternate methods of payments are:
Debit Order
ATM transfer (MultiChoice needs to be set up as a beneficiary by your bank)
Postal Order
Cash deposit or payment at any MultiChoice branch or agency.
Money Market counter at any Shoprite/Checkers store
Pep Stores
Pick n' Pay
Should you make payment at PEP, Pick n Pay or Spar, please use reference number ***
Please always use your MultiChoice customer number as your reference number when making payments to us. This will ensure that your payments are allocated correctly.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
GM
Gidimani M's updateReviewer Update
27 Sept 2018, 09:14I have made the payment as advised above on 21/09/2018 and have since forwarded the proof of payment to ***. To my surprise when i check the balance it is still saying i am owing an amount of R1319.43 to date. In the email i sent on 21/09/2018 i have requested multichoice to provide mw with the balance statement but up to date i have not yet received any feedback.
GM
Gidimani M's update27 Sept 2018, 09:14
Reviewer Update
I have made the payment as advised above on 21/09/2018 and have since forwarded the proof of payment to ***. To my surprise when i check the balance it is still saying i am owing an amount of R1319.43 to date. In the email i sent on 21/09/2018 i have requested multichoice to provide mw with the balance statement but up to date i have not yet received any feedback.