Horrible Business Ethics

On the 3rd October I went to Galactico Television in Kempton Park at the Kempton Gate shopping complex. I needed help with an LNB and installation for a new explorer. I had to pay before the service which i did. The installation was supposed to be done on the same Saturday. I was promised the installation will happen an hour from 13pm, which did not happen. The installers finally came around 7pm which was dark and the Springbok game was already playing. They promised to come the Sunday, whereby I had to call to ask when I can expected them, and only then was I told they are having transport problem and suggested I come fetch them. I waited for the return call which never happened, until I gave up. I followed up on Monday and Daniel promised he will come personally, but no his phone was off when i followed up. I was able to get hold of Roy who I insisted that the installation should happen that that night, which happened as they came around 8pm. The shocking thing is the installers then took my old LNB without asking me and I had to call them to return it. The service was really HORRIBLE and a bad representation of Multichoice, we cant get bad service under a big brand name in SA.