HORRIBLE ASSISTANCE FOR DSTV LIVE CHAT

I WOULD JUST LIKE TO SAY THAT DSTV LIVE CHAT IS A HORRIBLE SERVICE, NO RESPONSE AND I HAD TO WAIT 2 HOURS (AFTER THE WAITING TIME CLEARLY STATED 20 MINUTES) JUST FOR THEM TO TELL ME (Due to no response, I am afraid I will need to end the chat. Please contact us again when it is more convenient for you.) AFTER MY QUERY. I ALSO EMAILED *** AND AGAIN, NO REPLY. HOW DO THEY EXPECT TO BE RATED AS GOOD IF THEY CAN'T EVEN ASSIST ME. 2 CONSULTANTS ASKED IF THEY COULD ASSIST (DEMI AND BALEKANE, BUT NOT ONE OF THEM ATTENDED TO MY QUERY. I WOULD LIKE SOMEONE TO ASSIST ME IMMEDIATELY AS THIS IS PATHETIC. NO WONDER PEOPLE WANT TO CANCEL THEIR SUBSCRIPTIONS WITH DSTV. LIVE CHAT IS SUPPOSED TO ASSIST IMMEDIATELY WHEN ASKED A QUESTION, THIS IS THE ONLY PROVIDER WITH THE WEAKEST AND MOST PATHETIC LIVE CHAT.