Horrible and worse service

So disappointed and frustrated abt the service from Multichoice. Made a payment from MyDSTV App on the 21 Aug 2021 to date they cant trace the payment. Instead they have debited me R1380 for the month of September , charged me R50 x16 plus R180 cancelation fee, for what I don't know.My monthly premium is R524. They dont call, when I follow up they tell me they are investigating for more than 6 weeks.This is unacceptable but they dont care. I dont want call back if they dont have an answer foe me