Horrible and Shocking Service!!!

DSTV decided to cancel/block my services even though I have ben paying religiously, albeit as a cash customer. Upon physically going to the Multichoice offices in Randburg to enquire as I was not getting any assistance telephonically, I was told that I owe over R4000 rands, and that someone was reversing funds from account. Now, I did mention earlier that I have always been a cash paying customer, I DO NOT HAVE A DEBIT ORDER for my DSTV Premium services. Which then means this was them admitting that an internal individual is committing this heinous, ********** activity. They then then forwarded me a statement of my account which incidentally did not show the so called R4000+ figure I supposedly owe. As of 30 August 2021 the opening balance on the statement they sent is -R939.00 and the closing balance -768.86, I am still utterly confused. Another concerning thing, if I have been owing so much, for so long, why didn’t they cancel my services months ago.

I was basically told that nothing could be done to fix the issue. I am still dumbfounded that money was reversed on an account even though I have been paying cash.