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nM
nare M

1 reviews | Active since Aug 2018

13 Mar 2020, 18:38

Horrible and *********** Service!!!

A terrible and insensitive including horribly unsatisfying service and a lack of customer care I have experienced from DSTV Multichoice. I am suffering from their incompetence! They failed to debit my account end of Feb 2020, I call them Monday the 9th March and ask why, they tell me no Mam because we double debited you in December you don't have any balance end of Feb and you will only pay end of March. Come 13 May I am disconnected due to outstanding balance, when I call Again I am received by a confused and non caring consultants because I had to call twice! What a horror of a service from this industry monopolist! Where are other service providers in this area guys because I am so ready to jump ship! After they debited my account today still, I am still disconnected and can not hear or see any COVID-19 updates thanks to this monopolist even though I pay them timeously with my hard earned cents!!!

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Mar 2020, 20:59
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
nM
nare M's update13 Mar 2020, 21:43
Reviewer Update
I am so so humbled by the prompt service reply and great customer care the second time DSTV attended to my complaint, they were very timeous and satisfying! My query was solved professionally by Kagiso from DSTV, I am very happy now and I am reconnected. This kind of prompted and great service I can highly recommend! Thanks to helo Peter for allowing us to voice and resolve quiries in a wonderful manner. Thanks so mush Kagiso, keep up the good work!!
nM
nare M's update13 Mar 2020, 21:49
Reviewer Update
I will surely pay this amount first thing tomorrow morning g Kagiso, I thank you and your company for this excellent service, I commend you for this prompt and wonderful service and ensuring that me and my family are well informed with what is going on around the world.