TM
Tshepiso M
1 reviews | Active since Jun 2014
15 Feb 2017, 11:50
horrible
<p>i have just paid in an amount of R620 to get my services reconnected from dstv but they still havent reconnected my services instead i got a call center agent who was rude and refused to give me his managers number to lodge my compain beacause they send me messages to pay R612.10 by the 15th to stay connected but my dstv is off they now telling me that the amount is wrong its not my fault that they send me wrong messages the call center agent who helped me ismojalefa motlhokane and his manager is bokang winnen which was supposed to call me back but i still havent recieved a call from him yet</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Feb 2017, 12:17Dear Tshepiso
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Feb 2017, 12:17
Official
Dear Tshepiso
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Feb 2017, 17:20Good day Tshepiso
Thank you for taking our call today.
As discussed, your DStv service has been reconnected and reconnection fee is reversed.
Upon checking the account, there's an overdue balance of R244.84. This is a pro rata balance when the service was upgraded from the Compact package to the Premium package on the 05 December 2016.
When we received R900.00 on the 30 December 2016, it was not sufficient to keep the service active till the 24 January 2017. For this reason, the balance owed has to be settled. Furthermore, your BoxOffice account has an outstanding balance of R415.00 due for payment.
The monthly subscription for your DStv account is R759.00 payable by 25th of every month. For your convenience, please ensure that your account is paid on date.
We're truly sorry for the poor customer experience you received from our call centre. Extra measures will be taken to deal with this kind of behaviour.
We’re here for you, please do contact us should you require any further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply15 Feb 2017, 17:20
Official
Good day Tshepiso
Thank you for taking our call today.
As discussed, your DStv service has been reconnected and reconnection fee is reversed.
Upon checking the account, there's an overdue balance of R244.84. This is a pro rata balance when the service was upgraded from the Compact package to the Premium package on the 05 December 2016.
When we received R900.00 on the 30 December 2016, it was not sufficient to keep the service active till the 24 January 2017. For this reason, the balance owed has to be settled. Furthermore, your BoxOffice account has an outstanding balance of R415.00 due for payment.
The monthly subscription for your DStv account is R759.00 payable by 25th of every month. For your convenience, please ensure that your account is paid on date.
We're truly sorry for the poor customer experience you received from our call centre. Extra measures will be taken to deal with this kind of behaviour.
We’re here for you, please do contact us should you require any further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,