HORRIBLE

For the past 6-7 months I have been trying to get this issue sorted with my price lock and between the call centre and the price lock/accounts department there is a huge communication breakdown. Nobody knows what is happening, I have spoken to over 25 agents and I call more than 10 times a month and on average my calls last up to 30 minutes. Katlego Tabane the supervisor I spoke to yesterday was just as bad because I had to repeat everything to her twice and I even switched to venac hoping that she would understand. I am still waiting for an email from her to advise where I could escalate my issue to and till now nothing. I was on the phone with her for 1 hour and 23 minutes, but to avail. I am being unfairly penalized for an error made by your agents and the price lock department is tardy with their turnaround times an email I sent on the 4th October has not been responded to yet its the 16th and they responded to another email.I need to be called.