SM
Sharifa M

1 reviews | Active since Sept 2020

12 Nov 2021, 10:20

********** services at MULTICHOICE

I am so disappointed with the service I received from Multichoice for the last 10 days. I have spoken to 5 different consultants during this period all asking the same questions🤢 to have service reconnected. The waiting period to speak to a consultant is long with irritating music playing in the background m. Then when you eventually get to speak to one they are all unhelpful and monotonous. Why ask for your if number of customer number during IVR and then you have to repeat the same details when you finally get to speak to a consultant. How difficult can it be to allocate POP. 🤢🤢🤢Why do we as consumers have to pay for this kind of service🤢🤢🤢I have been disconnected 5 times now end reconnected 4 times🤢🤢🤢WOW IS THERE IS NO AGILITY AT MULTICHOICE🤢🤢🤢I AM FLABBERGASTED 🤢🤢🤢

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Nov 2021, 10:33
Official
Hi Sharifa,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

SM
Sharifa M's update15 Nov 2021, 09:09
Reviewer Update
MY ACCOUNT HAS BEEN BLOCKED AGAIN LAST NIGHT 🤢🤢🤢🤢🤢SOMEONE IS NOT DOING THEIR JOB AND NEEDS TO GET FIRED FOR INCOMPETENCE 🤢🤢🤢🤢🤢THIS IS RIDICULOUS 🤢🤢🤢THIS IS THE 6tTH TIME THAT MY SERVICE GETS SUSPENDED IN 12 DAYS🤢🤢🤢I CALLED THIS MORNING AND WAS TOLD THE SAME THING THAT PAYMENT IS NOT REFLECTING ON MY ACCOUNT🤢🤢🤢IT IS THE 15TH OF THE MONTH AND I MADE PAYMENT ON THE 2ND🤢🤢🤢13 DAYS LATER AND NO ALLOCATION OF MY PAYMENT ON MY ACCOUNT🤢🤢🤢