********** SERVICE FROM MULTICHOICE!!!!!!

I was called by Multichoice with a price lock EXPLORER offer I advised that this is to be in place of my Premium service that I have had for close to 10 years. I was debited on the 26th of June 2018. - On the 14 of July I was disconnected for arrears. I called on Monday the 16th and spoke to a lady that said my Premium service was never cancelled and a 2nd explorer was processed on my name. I informed her this is totally unacceptable and she advised that she is reversing these amounts which totaled to R1500.00 and reconnecting me. Pity I didn't get her name as she blatantly **** to me. - On the 20th of July I was debited with a WHOPPING R2300.00 might be peanuts to DSTV execs but it is a lot to me. I called the same day where your voice prompts said my due amount is R1700!! Clear multichoice accounts, customer care billing are separate entities that do not seem to be affiliated with one another. I spoke to Tsholofelo Ralegoma She advised the reversals were never done and that she will now do them and I will receive a R1491.00 in my account in 3 days (not working days) - This is lie number 2. - the 24th I call AGAIN I speak to Nobuza Mweli she advised that the refund was requested but was rejected by accounts but no reason give. I demand to speak to the team leader. I speak to Rennie Chand who says that the explorer was never activated on my account.. Imagine my surprise to be debit for 2 explorers but have none active!! He promises to have look into the matter have it sorted and to call me today. - Lie number 3

1. This is ********** service. 2. I have a right to kept informed of issues on my account. I have not had 1 call only sms demanding incorrect amounts. 3. I have a right to be heard BUT Multichoice are not listening or following my instructions. 4. I have a right to Redress but I have not received ANY response to my formal complaint lodged the 20/07/18 with Tsholofelo. 5. Multichoice has caused detriment to my account and my livelihood because I had an unplanned R1500.00 missing from my budget as if I do not have two little children and over and above the charges, telephone calls and inconvenience I have endured is appalling.

Multichoice - Enriching lives! .... that a joke and the Biggest False statement of all.

I want my refund and a formal apology TODAY!

BE ASSURED I WILL TELL THIS STORY TO ANYONE WHO WILL LISTEN AND IF MULTICHOICE STILL FAIL TO ACKNOWLEDGE ME. I BELIEVE I HAVE FULFILLED THE STEPS NEEDED FOR THE OMBUDSMAN TO REVIEW THIS MATTER.