********** service from Dstv

Am utterly disgusted by the service am receiving from DSTV, my premium has been deducted and it will be deducted again this month for my compact but I can't enjoy my TV..because my Ds only plays 202 I can't watch the news nor any other channels, as m stuck with this stupid repeats of theirs on 202..they tell me I must take my decoder for testing ,if there was any wrong with the decoder all the channels should be down Moe's!!!they say after that If problem isn't resolved I must call accredited installer...and guess who is gna pay me again...this is so disgusting and poor service of the highest order. Their inept call centre staff just can't help in with. A damn thinggggg!!!!!