BB
Belinda B
1 reviews | Active since Feb 2016
01 Mar 2016, 15:45
********** SERVICE
I temporarily activated a dormant account for holiday viewing. A call centre person advised me of the amount I needed to pay which I did via EFT on 15-12-2015. Thirteen days later they reinstated my debit order and have continued to debit my account. I have been told to email my complaints which I have done. I have spoken to three call centre agents who all confirmed they will listen to recordings and come back to me. As at today, my 10 days holiday viewing has cost me more than R2500...... and there is still no light at the end of the tunnel.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Mar 2016, 18:06Hello BelindaBergh,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
with regards to your account query, your account debit order has been active on the account and not removed, Dstv charged you as per forward billing and also if your services are active on your account until the payment date, you are charged a full subscription and not for number of days decoder is active, currently the debit order charged on your account was reversed and only amount of R719 and not R2500, please do also check statement on our website.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
regards
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
with regards to your account query, your account debit order has been active on the account and not removed, Dstv charged you as per forward billing and also if your services are active on your account until the payment date, you are charged a full subscription and not for number of days decoder is active, currently the debit order charged on your account was reversed and only amount of R719 and not R2500, please do also check statement on our website.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
regards
DStv (MultiChoice)'s reply05 Mar 2016, 18:06
Official
Hello BelindaBergh,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
with regards to your account query, your account debit order has been active on the account and not removed, Dstv charged you as per forward billing and also if your services are active on your account until the payment date, you are charged a full subscription and not for number of days decoder is active, currently the debit order charged on your account was reversed and only amount of R719 and not R2500, please do also check statement on our website.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
regards
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
with regards to your account query, your account debit order has been active on the account and not removed, Dstv charged you as per forward billing and also if your services are active on your account until the payment date, you are charged a full subscription and not for number of days decoder is active, currently the debit order charged on your account was reversed and only amount of R719 and not R2500, please do also check statement on our website.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
regards