1 reviews | Active since Oct 2013
********** Service
I am just shocked at the level of service i received from your call centre this morning<br> <br> i phoned on the 30th of September to down grade my moms package and to my suprise the package was not down graded ad services has been subsequently disconnected.<br> <br> I spoke to the two gimmicks above and the audecity of Samkelo telling me that the reason that i have problems is because i do not listen, <br> <br> How dare he speak to me in that manner <br> If he is used to speaking to his mom or friends that way, them i am not that.<br> He is rude and abrupt he needs to learn that when a customer speaks you dont interject.<br> <br> you gusy *****ed and I am being made to feel I am at fault here.<br> <br> I pay for a service, and i dont expect to be treated .<br> <br> IT IS SUCH A NIGHTMARE AND A PAIN TO DEAL WITH YOUR CALL CENTRE AGENTS
It is with regret that we learn of your unpleasant experience in dealing with our agents. We at MultiChoice, we do our best to provide you our valued subscribe with superior service.
We have escalated your enquiry to the high Management for further investigation. We assure you that we are taking the necessary steps to prevent the same thing from happening.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Kindly accept our sincere apologies on this regard. Your support and that of all our customers is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com..
Regards
Elna
It is with regret that we learn of your unpleasant experience in dealing with our agents. We at MultiChoice, we do our best to provide you our valued subscribe with superior service.
We have escalated your enquiry to the high Management for further investigation. We assure you that we are taking the necessary steps to prevent the same thing from happening.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Kindly accept our sincere apologies on this regard. Your support and that of all our customers is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com..
Regards
Elna