**********, pathetic service!

My payment date is the 27th of every month, I went to pay today as I forgot to pay yesterday only to find out that I must pay R50 reconnection fee. Multichoice self-help services were not working, I decided to call their call center. I spoke to an *********** consultant by the name Melissa, she mentioned that they usually give 3 days "grace period" and that's what I also know. She couldn't explain why this was not app**** in my case, she placed me on hold to enquire, she came back with "I don't know why". I asked to speak to someone who would know since she doesn't have product knowledge yet she's on calls, WOW... A lady (Shirene) took over after being placed on hold for long, as I was explaining to her unfortunately I ran out of airtime. They did not bother calling me back, is this how Multichoice treat their clients? I am still waiting for explanation..