********** customer service

I took out a DSTV Ultra on price lock in January, which was never delivered. Despite being told that it would take two days to be delivered. I was also upsold to include a DSTV explora with the deal, which I agreed to. I received the explora about two weeks later and when I enquired regarding the Ultra, I was informed that they did not have any stock and that this would be delivered within the next two weeks. Cut to the chase, the Ultra had still not been delivered by Mid Feb. at which point I then proceeded to Cancel the entire deal as I had already been billed for the payment plan on the ULTRA & Explora combo.On the 23rd of Feb, the contract still wasn't cancelled and I proceeded to contact the call centre. The agent Getty Dhlamini, was super helpful and escalated the matter for the 3rd time. The price lock team then responded only after I enquired again about the contract and on the 10th of March Confirmed that they would sent their courier "ON THE DOT" to collect the explora. At the end of March my credit report reflected that despite the cancellation(which was never done) I was behind on payment for a contract of which I never received the product that I initially ordered and to date not one person has contacted me to collect the explora that was delivered! 3months later and their is still no end to this nonsense!