********** customer service and billing

I took out a annual DSTV subscription on 30 March 2017. It was a special that dstv offered based on the 2016 prices if you paid upfront. I paid the amount upfront, and now in 2018 they have cut off my services saying I have an amount outstanding on the account. I called the call centre last week and I spoke to someone who apologised for an error on the account and she reopened the services. Then again yesterday it got cut off again, and I called the call centre again only to be told that I have an amount outstanding on the account. I dont understand how you can get two completely different answers within a space of a week. I asked for a statement and the agent referred me to the website. The mathematics are simple, yet the agent just refused to listen. Premium plus Indian add on = (R759x11) + (R220x11) = R10769. I had an amount owing to me of R197 and I paid a total of R10620 (total of R10817). Thereby resulting in an overpayment by myself of R48 It seems that the call centre agents are not trained to resolved disputes, but only to dictate that sorry your account is overdue, unless you pay up, your services are suspended. Poor policy and dispute resolution. If I had underpaid my account initially, why wasnt I notifed? Not only is it an incovenience calling the call centre, but having to explain the situation over and over to different call centre agents is simply frustrating. To add to that, there are no formal means of comummication with DSTV. Everything is telephonic and you have no proof of what they tell you. Different agent, different day. It just depends on your luck of the draw.