SM
Silindile M

1 reviews | Active since May 2013

21 Aug 2022, 12:47

********** customer service

Good day, I utterly disappointed by the service that I have been receiving from DSTV. I have subscribed with with for so many years. This month they have decided to charge me R800+ for a month compact package!! I paid R539 on the 5th of August and now my decoder has been disconnected due reasons that keep changing... From a short premium for the month to unpaid insurances, the list is endless. Last week Thursday I was told that I owe R728, now the amount has changed to R304 the amounts keep changing depending on who is talking to on DSTV messenger. I have the whole thread of the conversation since last week on record. I need DSTV to do something about this I already feel like I am being de*****ed. I have paid what DSTV said I owe for the month and now out of the blue they have decided to disconnect!!! If there were misculculations from their side why am I being incovinienced?? I didn't thumb-suck the amount owed for August now am told am owing R304 which adds up to R800+ just for August viewing. This is beyond unprofessional and *********! If this is not sorted immediately I will be forced to cancel the service I can't live in fear of not knowing if I will be still connected the following day!! Dstv needs to get their house inoder, they inconvenience customers because of own incompetence. I am beyond livid!

0
Replies (1)
SM
Silindile M's update21 Aug 2022, 12:51
Reviewer Update
Thanks, I will be waiting.