Horrandous customer service and not responding to emails

Good Day All I sent an email on the 25th of March and none of you guys bothered to respond or sort out my problem. My account is still a mess and no one cares to sort out this and everytime I call your Call Centre I get put on hold and then they drop the call. I just called now and spoke to Bulelwa who put me on hold and then came back and asked if my Showmax is linked with my DSTV account. I confirmed to her it is linked. She then put the phone down on me with no warning, the call was for about 11minutes and from 17:34 with my number ***, please investigate this and advise. I currently do not have access to Showmax but I'm paying for it and I am told theres an outstanding balance but I pay via debit order and don't really understand how did you guys mess up this. This email includes every available department within multichoice but all of you guys decided to ignore which is really pathetic and horrible customer service. What is really going on there, what do you people sit and do daily? None of your customers are happy with your service.