horrable service

MultiChoice must tell me if they don't want to offer me their service I can be complaining with the same thing over and over can someone explain to me why MultiChoice keep on disconnecting my two decoders..... so now I have to call them again and explain the same thing for an hour wasting my money and get reconnected after 5days I still get disconnected

from the 27/06/2020 to 12/07/2020 I have been disconnected four times and every time I call it takes the and hour to reconnect me and the frustrating part is when they assure you wont be disconnected if you don't want to provide me with you service please pay me back my money today the whole day without service why...