Horrable customer service

On the 27th of May I paid half of my monthly subscription from STD then the other half I paid on the 30th of May using my capitec app.. My services were disconnected on the 3rd of June I then called the call center and was advised to send the POP of which I did only to be told the 2nd payment I made I paid into the wrong account ( Been paying to this account for the past months ) of which I find very confusing. I asked to be transferred to the manager/team leader was told they are not available, Multi choice call centre is a circus , it seems like all the agents dont know what they are doing... I ended up communicating on their facebook, the services were reconnected.. today my services are disconnected again they say im owing...I was talking to a lady by the name of Noluthando for about 30min who told me she sees the capitec payment she will reconnected my services I must hold on.. Did as she advised only for Her to hang up the phone... I not gonna let this one slide and there's no way I am going to pay the reconnection fee as I believe I paid my account before the new month. Your finance need to find the last payment I made from your suspense account... I've been paying to the same account number from my capitec since last year (even sent you POP for the previous months) then today you're telling I paid into an incorrect account....thats bull....Your agent also need customer service training they dont know what they are doing.. Just got an online reply from Glacia Matlou who's saying I paid into the wrong acc...Why was I not told is not the correct acc all this months , where was the money going ?