CE
CRAIG E

1 reviews | Active since Jul 2011

27 Oct 2016, 18:01

HORID SERVICE

<p>Please listen to the call at around 05:30 PM Tebello Tsolo.</p> <p> </p> <p>I want you to listen to the call and then i want a call back from her to apoligise as well as from this supervisor that was soooo busy to acepte an escalation from a highly irate client.</p> <p> </p> <p>You guys are holder clients hostage to what they dont want why cant you downgrade at anytime but you can upgrade?</p> <p>It took my 30 minutes of wasting my airtime just to give me what i asked for W T H </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Oct 2016, 07:26
Official

Dear Craig

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Oct 2016, 09:48
Official

Good day Craig

Thank you for bring this matter to our attention.

It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.

We will investigate your concerns and feedback will be provided as soon as more information becomes available.

Kind Regards

Rupert

Best regards,