Hopeless Multichoice

I have always been a loyal payer. This month (April 2022)was paid as well,but my DStv was still cut. Hey, everyone makes a mistake! My disappointment is that they struggle to sort out their error. They asked for proof of payment: I sent it via Email They could not sort it out! They asked for proof of payment again: I sent it via Email again. They could not sort it out! I tried self help options: they asked for proof of payment yet again: yet again I sent it,; this time via WhatsApp. They still couldn't sort it out! I went to the DSTV agency in PMB They asked for a "Detailed bank Statement" for that transaction. Should I be wasting all this time after I paid?

If they can't handle efts, why give us the option. We don't mind paying manually! We pay for repeat after repeat and we still have to run around because they struggle to find their errors...all this happens at my expense!

Three days offline...will they be running to pay me back for those days? Hell No! They don't care! As long as they believe that they're doing a good job; they are ecstatic! For multichoice ignorance is truly bliss; For the rest of us; it's them wasting our time! Who's going to pay me back for my time and money spent because they failed in their job?