Hopeless customer service

I am overseas and can't pay my account through your app as I need to authenticate it and I cant. I also can't add you as a beneficiary for the same reasons. I asked if I could pay when I get back to SA on 20 July and was told that that's impossible according to your terms and conditions! I understand you can't take chances, but I am at a loss on how else to pay my account. No one was kind enough to help solve the problem, so I have cancelled my subscription. Surely, you want to keep customers, as you really don't have a great "name" out in the world. Don't really want to cancel my subscription even though there isn't much to watch, but a little more help from your FB crew would have been appreciated. I can only be contacted via email