Hopeless call centre redeemed by Valmary

Please excuse if I have this agent's name wrong, but a big thanks and a public compliment to Valmary at cape town multichoice.<br> <br> After getting nowhere for 11 days with the call centre and follow up emails, I drove out there this morning to hopefully sort my issues.<br> <br> Valmary was very kind, extremely patient and really helpful. She spent ages going through the muddle of my accounts, fixed what needed fixing and made sure I understood the big jumble in the end.<br> <br> Multichoice - your systems are a total mess, and the call centre staff I spoke with were (frankly) hopeless. And as for sending me a CS survey for the wrong CS agent - well... ??<br> <br> it's only thanks to people like Valmary that I'm still (grudgingly) with you.<br> <br> Please acknowledge her excellence (and train more staff to be like her).