Hopeless Assistance

Your online help agents are hopeless and unable to escalate issues to anyone competent and able to assist. After half an hour of going nowhere with Pabello, suggesting things like resetting my browser cache even tho I made it clear that I am on the app I still do not have answers. This lack of support ability is issue 1.

Issue 2, my initial problem is that I have an issue with Last Week Tonight on catch up. I note that S10E08 aired on MNET early this morning but only until episode 5 is available for catch up. For the past 3+ years (seasons) as well as the first 5 episodes of the current season the episode has been made available on catch up within 24h of the broadcast on Monday night. can you please advise what i must do and who i must contact to explain to me why this has suddenly changed in the past 3 weeks or why the show is no longer updating on catch up