Hopeless and Terrible Service or Lack Thereof

<p>One of the ways to contact dstv is via the Facebook messenger app and in the past I've dealt with dstv via that platform and had no problems. Today however I've been waiting hours for someone to respond and assist with my query and as I'm typing this I have still not had a response. </p> <p> </p> <p>All I require of them is to tell me why my payment is not reflecting on the dstv self service platform as it reflects on my bank statement. I also need them to reactivate my service as the self service is not working. </p> <p> </p> <p>I have also posted directly on the dstv Facebook page but that also seems to be wasting my time. </p> <p> </p> <p>I really don't know why I still bother with dstv and I wish it was possible to give them no stars. </p>