Hopeless

<p>At the end of May 2016 PVR functionality was requested by the account holder to be turned off. At the end of August 2016 DSTV decides to re-activate with no permission. In mid November the DSTV goes off and the above was explained to me and the R400 which DSTV cliamed i owed for PVR was going to be reversed as i owe DSTV NOTHING. Since mid November to date the DSTV has switched off 5 times. Everytime I call and explain my story and an agent says we will get it reversed and some one will call you back within 24 hours as that is your SLA, well nothig, no phone call, I now owe DSTV R161 and the DSTV is off. How hopeless are you? Can you get nothing right. You will notice that since May 2016 to date I've paid R790 for premium view + insurance, Can you sort this problem out as i am tired of speaking to your agents who is unable to fix my problem. Who refunds me my time and money spent trying to get through to you to sort this out. Do you think that you can treat your customers just like you want because there is hardly competition out there. This is ridiculous. </p>