Holidayhome dstv

I have been trying to activate my holidayhome dstv since Saturday 30 March at 15h00. Spoke to Clepatra Itumeleng and other operators on several occasions until 21h00. The problem remain unresolved. I was told that my subscription was surpringsly changed to an annual one and that the matter was escalated. The escalation turnaround time was supposed to be an hour according to all operators. This morning Sunday 31 March I noticed that the account balance has rocketed to R1200. Upon enquiry I was informed by Thokozile that it was error on their part and that it has been corrected. I was put on hold for over 20 minutes and had to cancel the call. I immediately called again and I was told that the system is giving an error but the operator could not say what the error was and what caused it. He gave the same story of escalation and that it would take 3hours. I asked him what the outcome of the previous escalation was and he indicated that it was pending.

As I am writing this message the system is still not activated and the balance on the account remains surprisingly R1200

Your assistance will be highly appreciated