Holiday/Additional Smart Card

I have switched my main residence to a 2nd residence smart card. Everything worked fine for 2 weeks. Today I was on the phone for more than an hour to no avail. The last time I called the agent told me I there was a system error and that I had to wait 3 hours and then try again to activate me smartcard. Only after I brought it to his attention as the whether any smart card is active or not, I was told that that was the reason for my current problem. My main DSTV was activated and only then could I activate the addition home for an extra few days. After two hours I realize that I could not use all the functions of my Explora. I then called again and again I was give the same answer: system error I have to wait for 3hours. I requested to speak to a supervisor, but two supervisors refused to speak to me: Dherne Maharage & Yuvika Rampal