CP
Colleen P
1 reviews | Active since Apr 2018
14 Jan 2020, 15:27
Holiday Viewing the Pits
If you have Holiday Viewing be aware that instructions as to disconnection are seldom if ever followed. I end up complaining every weekend and every holiday they just cannot get it right. I contacted them yesterday as was supposed to be deactivated on Sunday....assured me would be disconnected yssterday. Checked today still connected....what if I hadn't checked....another long battle. Don't offer a service that you cannot deliver....USELESS AND EXPENSIVE!! Netflix works like a charm! Call centre agent agreed that a total mess!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
20 Jan 2020, 14:08Hi Colleen P,
We apologize for the inconvenience caused.
Please reply privately with your DStv Customer number or ID number so that we can look into your query.
We await your response.
Kind regards
DStv: Hello Peter Team
We apologize for the inconvenience caused.
Please reply privately with your DStv Customer number or ID number so that we can look into your query.
We await your response.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jan 2020, 14:08
Official
Hi Colleen P,
We apologize for the inconvenience caused.
Please reply privately with your DStv Customer number or ID number so that we can look into your query.
We await your response.
Kind regards
DStv: Hello Peter Team
We apologize for the inconvenience caused.
Please reply privately with your DStv Customer number or ID number so that we can look into your query.
We await your response.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Jan 2020, 19:32Hi Colleen Pickering,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
The requested to disconnect the services was logged, however, our system failed to disconnect the services. Our system has an option that allows us to track every Reconnect or Disconnect request that was logged that allows.
We have reconciled your account and reversed the days that were charged on your account.
Kind regards
DStv: Hello Peter Team
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
The requested to disconnect the services was logged, however, our system failed to disconnect the services. Our system has an option that allows us to track every Reconnect or Disconnect request that was logged that allows.
We have reconciled your account and reversed the days that were charged on your account.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jan 2020, 19:32
Official
Hi Colleen Pickering,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
The requested to disconnect the services was logged, however, our system failed to disconnect the services. Our system has an option that allows us to track every Reconnect or Disconnect request that was logged that allows.
We have reconciled your account and reversed the days that were charged on your account.
Kind regards
DStv: Hello Peter Team
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
The requested to disconnect the services was logged, however, our system failed to disconnect the services. Our system has an option that allows us to track every Reconnect or Disconnect request that was logged that allows.
We have reconciled your account and reversed the days that were charged on your account.
Kind regards
DStv: Hello Peter Team
Best regards,
CP
Colleen P's updateReviewer Update
20 Jan 2020, 20:51Thank you, however, this is not the first or second or even third time....it happens consistently and is not only frustrating but it is completely WRONG, surely by now you should have got it right. I am so, so sick of being overcharged time and time again and when I do on the odd occasion pick it up, having to waste my precious time sorting out YOUR MISTAKES. IT HAS BEEN GOING ON FOR 3 YEARS.... I am very seriously thinking of ditching the whole DSTV thing. You will note that I did not connect my holiday home this weekend eventhough I was there from Thursday until Sunday....NETFLIX RULES. you guys need to really come to the party!
CP
Colleen P's update20 Jan 2020, 20:51
Reviewer Update
Thank you, however, this is not the first or second or even third time....it happens consistently and is not only frustrating but it is completely WRONG, surely by now you should have got it right. I am so, so sick of being overcharged time and time again and when I do on the odd occasion pick it up, having to waste my precious time sorting out YOUR MISTAKES. IT HAS BEEN GOING ON FOR 3 YEARS.... I am very seriously thinking of ditching the whole DSTV thing. You will note that I did not connect my holiday home this weekend eventhough I was there from Thursday until Sunday....NETFLIX RULES. you guys need to really come to the party!