1 reviews | Active since Dec 2020
Holiday viewing mess up.
I have been with Multichoice for as long as I can remember and now this.
I am Very disappointed with the level of incompetence at the hands of call center Agent. I logged a call on the 29 of November for exobitent amount on my Holiday viewing, which I didn't activate, this was during hard Lock down. I spoke to 4 different agent to get my main subscription activated today and everytime they couldn't help they tried calling their Managers who never came to the phone. What a waste of time and money. I have paid my December viewings on my main subscription and I want this to be activated Now.
Will the manager of all this different devisional managers stand up and crack the whip please.
What on earth is going on at Multichoice? Did you go on a Recruitment drive to frustrate us the customers.?
Is this the way to treat your clients?
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, Bongiwe from Live Chat has already assisted with reconnecting you services. She also escalated the matter that you we charged for holiday home services that you never requested to be activated.
We will provide feedback on 05 December 2020 regarding the escalation.
Kind Regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, Bongiwe from Live Chat has already assisted with reconnecting you services. She also escalated the matter that you we charged for holiday home services that you never requested to be activated.
We will provide feedback on 05 December 2020 regarding the escalation.
Kind Regards,
DStv: Hello Peter Team
Best regards,
Again thanks for resolving this matter.
Regards
Victor
Again thanks for resolving this matter.
Regards
Victor
Kindly note that the incorrect holiday home charges has been reversed.
Kind Regards,
DStv: Hell Peter Team
Best regards,
Kindly note that the incorrect holiday home charges has been reversed.
Kind Regards,
DStv: Hell Peter Team
Best regards,