Holiday viewing grrr

Holiday viewing could be a great experience if Dstv (Multichoice) would just put a little effort into getting the selfhelp application sorted. The slider is not the easiest to use. I entered 3 days of viewing from Friday, 13 April which means it should have disconnected at 12 midnight on Sunday, 15 April BUT YET AGAIN when we left this morning at 5.30 am dstv was still connected. Another call to the call centre to be told that it was due to be disconnected on 17 April??? That would have mean't that I got billed for 5 days and not 3. This is not the second or third time it has happened...... I have lost count. Why have a self help that does not work and then get told by call centre to rather phone in to connect and disconnect...!!!! No make it work Dstv. Why not a calendar that you can enter dates like car hire, hotel bookings etc simple really. I have complained and complained written emails etc and nothing changes.

I now have to watch my credit which they sit with upfront like a hawk but surely I shouldn't have to do this?

You website also offers very, very little information about costs per day and info re Holiday Viewing.

To make it worse, I was told that the Team Leader would call me back today so that I could have my complaint escalated grrrr still waiting for the call. I am sure I have been billed for many, many days of connection which are incorrect.

Come on Dstv this in UNACCEPTABLE on so many levels!