Holiday view & refund query

This is the 2nd time I had to use the Hello Peter route! I have a residential and holiday acc. During Jan one of my smartcards was activated without my consent. After complaining with HP my acc was credited, however I never received the refund. Two weeks ago I called to have my smartcard activated. Was told to pay a full month in advance. When I enquired about the credit of Jan, I was told that a 3rd smartcard was activated! I insisted to speak to a supervisor and after 90min the supervisor did the following to my account: <br> 1. Refund 3rd smartcard that was activated incorrectly <br> 2. Transfer 2nd smartcard to holiday account to avoid confusion. Have 2 smartcards on holiday account<br> 3. Transfer R759 credit to the holiday account<br> 4. The remaining credit of R790 would go to the residential account.<br> On 11/04 I called and the agent could only pick up 1 credit. I requested to speak to a supervisor and was told that the supervisor would call me back. The supervisor called me at 23h00! I asked that they should call me the next day and until now has not received any calls. The accounts division of Multichoice is surely a big MESS<br> Acc Holder: L Erasmus<br> ID: ***