NR
Noel R
1 reviews | Active since Apr 2010
03 Nov 2015, 07:28
Holiday switching
Phoned service centre to deactivate my caravan Hd Pvr and reactivate my Explora. End result is I now have no tv. Service centre claim it's a system error and it has been escalated to the technical dept. and would be sorted out in two hours. This happened yesterday 2 November 2015 and still have no tv. Phoning in again results in the same outcome. No one in authority at Dstv cares and can't be contacted. What a useless organisation of ***********s. My Dstv call centre reference number is ***-i49
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DStv (MultiChoice)'s replyOfficial
28 Jun 2016, 05:25Dear Noel
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
DStv (MultiChoice)'s reply28 Jun 2016, 05:25
Official
Dear Noel
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,