HOLIDAY SWITCHING

I am so fed up with the problems I experience with switching from residential to holiday and vice versa. Multi choice advertise how easy it is to switch your subscription between residential and holiday homes. THIS IS A TOTAL AND BLATANT LIE. The persons at the call centre has no idea how this works. EVERYTIME I phone I have to hold for at least a half hour most of the times even more. First the person that takes my call try to switch the service then after holding on forever they tell me that a supervisor has to do this. Why do they not ask a supervisor to assist right away. Then they tell me that there is an outstanding amount on my account, how this is possible only they know. When a subscription is switched there are NO additional charges. The first few times when I phoned they left me under the impression that the subscription was switched but in the meantime because the DO NOT KNOW there product they de activate my home and then activate my holiday as a separate account, they then charge me for holiday viewing. THIS IS A TOTAL STUFF UP and I am so frustrated and mad. My cellphone bill is through the sky because of holding on forever while they are TRYING to do their job!!<br>