MP
Mandy P
1 reviews | Active since Oct 2015
03 Oct 2015, 08:35
Holiday home not allowed 2 decoders
I have two decoders at our holiday home and two at home. Yet I'm only allowed to make use off one at the Holiday house. The options given does not allow all 4 decoders to work at the same time... I bought a TV and decoder for my bedroom at the Holiday flat and now I cannot use it.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Oct 2015, 08:56Hello mandyp@,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have advised that the Xtraview has been activated on the holiday account. We have also disconnected the services as per your request on the decoders. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have advised that the Xtraview has been activated on the holiday account. We have also disconnected the services as per your request on the decoders. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply15 Oct 2015, 08:56
Official
Hello mandyp@,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have advised that the Xtraview has been activated on the holiday account. We have also disconnected the services as per your request on the decoders. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have advised that the Xtraview has been activated on the holiday account. We have also disconnected the services as per your request on the decoders. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile